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FREE UK P&P - ORDERS OVER £20
 

DELIVERY

UK & Ireland

Free returns on all UK orders

 

STANDARD - Tracked UK MAIL
Delivery in 1-3 working days
FREE (orders over £20)
STANDARD - Tracked UK MAIL
Delivery in 1-3 working days
£3.99
NEXT DAY - Tracked UK MAIL
Order by 1pm
£5.99

Next day is next working day. Orders placed after 3pm Friday, all day Saturday and Sunday will be delivered Tuesday.

Next day not available to Northern Ireland

Customers in Ireland are responsible for their own return shipping costs. 

Free UK delivery & returns do not apply to Channel & Scilly Islands. 

Europe

Delivery within 10 working days via DPD Tracked and Signed

 

ZONE 1
France, Germany, Netherlands, Belgium
£10.00
ZONE 2
Channel Islands, Scilly Isles
£10.00
ZONE 3
Spain, Austria, Italy, Portugal, Sweden
£15.00
ZONE 4
All other EU countries
£20.00
ZONE 5
Gibraltar, Non-EU countries
£45.00

Zone 1-5 customers are responsible for their own return shipping costs.

Zone 2 shipped via Hermes

Returns & Exchanges

FREE returns & Exchanges on all UK orders

Returns and exchanges are via collect+. A returns label is included in the parcel.

Customers outside the UK are responsible for their own return shipping costs.

Extended Christmas Return Period. Any goods purchased between 24.11.16 & 23.12.16 can be returned by 31.1.17.

Delivery FAQ

Can I track my order?

Yes. A tracking number will be emailed to you upon dispatch of goods.

What time to UK Mail deliver?

Delivery between 08:00 - 18:00

Do I need to sign for my delivery?

All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.

What happens if I am not in when my order is delivered?

If you are out at time of delivery your order may be left with a neighbour, hidden in a safe place or taken back to the corresponding depot. A card will be left through your door to advise.

Has my order been dispatched?

When your order has been dispatched we will send a confirmation email. If this has not been received within 2 working days please contact Customer Services.

Are there any exclusions to next day delivery?

Next day excludes Northern Ireland and postcodes starting HS, IV, KW, ZE, IM, IOM, AB21-AB99, PA20-PA80 and PH4-PH50

Can I return my purchase?

Of course. In the UK returns are free via Collect+. A returns label is included in the parcel.

European customers in zones 1-5 are responsible for their own return shipping costs.

Can I exchange my item?

Of course. In the UK exchanges are free via Collect+. A returns label is included in the parcel.

European customers in zones 1-5 are responsible for their own return shipping costs.

Can I ship to an different address to the billing address?

Yes you can.

Do you ship to BFPO & PO Box Addresses?

We deliver to FOP addresses. These need to be sent by Special Delivery. Please select Next Day delivery if this applies to your order

We do not deliver to PO Boxes

Will I pay customs and duty

Non EU destinations may be liable for additional customs and duty charges. Any customs charges, taxes or duty fees incurred are the responsibility of the customer cannot be reclaimed from Millennial Brands International Ltd.

What is a working day?

Working days are Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days.