Please read carefully our terms and conditions as detailed below. Your acceptance of the terms and conditions is given when you make a purchase from us.
By placing an order though our site, you warrant that:
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
Payment can be made by any of the following methods and you will be debited on receipt of your order.
Non card payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due unless otherwise stated.
Prices are liable to change at any time, but changes will not affect orders where we have already sent you a Dispatch Confirmation.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.rocketdog.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. For Privacy and Security details please see below. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
DELIVERY AND SHIPPING INFO
We currently accept orders for delivery to UK and the rest of the EU (Plus Norway and Switzerland).
UK Standard Delivery.
UK Next Day delivery.
You can select next day delivery from the list when you go to checkout your order
Upon dispatch of your order you will receive an email with the tracking information
Deliveries to Republic of Ireland:
Deliveries to the rest of Europe:
Rocket Dog Brands International Ltd wants to ensure your complete satisfaction with our products.
You may cancel a Contract at any time within 14 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with this returns policy.
To cancel a Contract, you must inform us in writing by emailing the Customer Service team at firstname.lastname@example.org. Then simply complete the Returns Form which you will find enclosed in your order. You must also return the product(s) to us immediately at your own cost and risk. Goods must be in the same condition in which you accepted them and in the original packaging. All goods will be inspected on their return. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
All other non-sale returns can be accepted within 30 days of receipt of your order. You do not need to contact us to arrange a return just follow the instructions below.
We can only accept sale items for return within 7 days of receipt of your order for UK customers and 14 days of receipt of your order for customers outside the UK.
We can offer like for like exchanges so if you would like to exchange your purchase for an alternative size or colour of the same style you can do this by emailing Customer Services on email@example.com or calling 020 7380 8340 (Mon - Fri between 9am - 5.30pm) and completing the Returns Form stating your chosen replacement size or colour. Then simply send your order back via Collect+ and there will be no additional costs for you. We fulfil exchanges where we can but if we have no stock available in your chosen size or colour, you will be notified by email and a refund will be issued.
When you return a product to us:
HOW TO RETURN YOUR ITEM
Once we have received your returned item(s), we will update the status of your account to reflect this. Once the status of your account has changed to "Refunded" please allow up to 30 days for the refund to be received into your account. If it is over 7 working days since you returned your order to us and your status hasn't been updated then please contact us via email at firstname.lastname@example.org quoting your order number, together with the return tracking number or a copy of your certificate of posting.
We can only refund the credit/debit card or PayPal account originally used for payment.
If you would like to exchange an item in your order please contact our Customer Service team on either 020 7380 8340 or email@example.com
Your UK statutory rights are not affected by our returns policy.
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for any losses you may suffer as a result of a breach of this agreement is strictly limited to the purchase price of the product you purchased.
This does not include or limit in any way our liability:
We are not responsible for indirect losses.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
All notices given by you to us must be given to Rocket Dog Brands International Ltd at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Rocket Dog Brands International Ltd reserves the right to refuse any order. We will notify you if your order is refused.
The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of stock availability. If we are unable to fulfill your order, we will cancel and/or refund any products/items and we will do our best to let you know as soon as possible. SIZES
All footwear sizes are shown in UK sizes.
All prices and payments are in GBP. We cannot be held responsible for any errors and price issues which occur as a result of your local internet and proxy settings, which may result in you viewing previously stored content from our site.
PROMOTIONS AND OFFERS
50% off everything refers to product price. Postage and packing is not included in the offer.
Any price reduction offered is applicable to new purchases only and does not apply to prior purchases of the same product.
ACCURACY OF CONTENT
We have taken every care in the content of this website to ensure accuracy; however some prices or details shown on the website could change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as quickly as possible. Should an error occur we will give you the option of either confirming your offer to purchase subject to the correct description or price or retracting your offer and receiving a refund if the goods have been paid for.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns.
We may transfer, assign, charge, sub contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be served from the remaining terms, conditions and provisions which we will continue to be valid to the fullest extent permitted by law.
OWNERSHIP OF RIGHTS
All rights in this website including all intellectual property rights and trademarks are owned by Rocket Dog Brands International Ltd. Any unauthorised use, copying or modification is prohibited.
LAW AND JURISDICTION
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
PRIVACY & SECURITY
Rocket Dog Brands International Ltd is committed to protecting your privacy and security of information which is given to us to enable us to process your order.
We will not gather or hold personal information about you unless you have given your permission for us to do so.
WHAT INFORMATION WILL WE ASK YOU FOR
When you placed an order we will collect your name, address, e-mail, telephone number and your payment details. By placing an order, you are consenting to the use of such personal information.
We will not disclose your details to any third party, except to fulfill delivery of the goods to you and to process payments. We will not sell or otherwise make available your personal data to any third part for any other purposes, except as noted in this policy.
If you have purchased from our website, registered on our site or entered any of our competitions, we may occasionally update you via email, on information we think may be of interest to you including sale information, latest products or special offers. You will be given the opportunity, each time we send you an email to unsubscribe from future emails from us.
THIRD PARTY SITES
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries.
If Rocket Dog Brands International Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We may also disclose your personal data if we are under a duty to disclose your personal data in order to comply with any legal obligation or in order to enforce a Contract with you or to protect the rights, property, or safety of Rocket Dog Brands International Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
ACCESS TO INFORMATION
Under the Data Protection Act 1998 ("Act"), you have the right to access information held about you. Your right to access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. You may contact us for these purposes at the address below or by e-mail email@example.com.
In order to ensure the security of your transaction and reduce the risks of, any details being seen by unauthorised persons we use a secure server to encrypt any information before it is sent to the payments processor
Telephone: 020 7380 8340 (or from outside the UK please dial: +44 207 380 8340
COMPANY REGISTRATION: 4233002
VAT REGISTRATION: 778 6130 95