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Security

YOUR DEBIT/CREDIT CARD DETAILS

Here at Rocket Dog we take data security very seriously and we are very proud that this website is fully PCI DSS Compliant.

We don’t handle or store any credit/debit card details ourselves but instead use the payment service provider CreditCall. They provide the online credit/debit card handling as they provide the high level of security that we believe you require.

Credit Call

THE PAYMENT PROCESS

Comodo

Checkout encrypted by Comodo                               

Once you have added your Rocket Dog shoes or bags to your basket and click 'Go to Checkout', you are taken to a page on the secure server where your details are encrypted by Comodo before being sent to the CreditCall secure payment server. You can see this by the "https:" in the address bar and the padlock at the top or bottom of the page, depending on which browser you use. Clicking the padlock will show the details of our security certificate.

The Comodo certificate tells you that an independent third party has agreed that the server belongs to the company it claims to belong to. A valid certificate means that you can have confidence that you are sending information to the right place with high security.

OUR EXTRA SECURITY FEATURES

As well as not storing your card details and employing secure industry experts to process our payments, we also utilise extra security features. These have all been designed to help keep your information secure, but also in the unfortunate event that your card details have been stolen or cloned, you can be assured that we have in place extra security designed specifically to combat fraudulent use of your card on our site.

Verified by Visa and MasterCard SecureCode

If you pay by Visa or Mastercard, you are taken to the "Verified by Visa" or "MasterCard SecureCode" page, after confirming your order.

Visa and Mastercard now offer greater security when buying online with Verified by Visa and Mastercard SecureCode. If you haven't done so already, you will be able to register your card (if supported for this service) with a password. Any future purchases online will then require this password. This gives you an additional layer of security because if someone obtains your card details they will not be able to make purchases with it as they will not have access to your password. 

Very occasionally customers have problems with this page, for this reason we have a placed a link at the top of this page: “Use a different payment method” taking you back to the payment page where you can use a different card to make your payment. 

Verified

ALTERNATIVE PAYMENT METHODS

PayPal

You can also pay using PayPal, this means your payment will be made instantly and is totally secure as this takes place on the Paypal secure servers.

Paypal

ASSISTANCE

Should you have any problems whatsoever during the order process please feel free to call or email our Customer Service team on +44 (0)333 400 0460 or support@rocketdog.co.uk, as they will be happy to help you.