Rocket Dog Brands International Ltd wants to ensure your complete satisfaction with our products.
You may cancel a Contract at any time within 14 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our returns policy.
To cancel a Contract, you must inform us in writing by emailing firstname.lastname@example.org. You will need to complete the returns form which was in your parcel. You must also return the product(s) to us immediately at your own cost and risk. Goods must be in the same condition in which you accepted them and in the original packaging. All goods will be inspected on their return. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
All other non-sale returns can be accepted within 30 days of receipt of your order. You do not need to contact us to arrange a return just follow the instructions below.
We can only accept sale items for return within 7 days of receipt of your order for UK customers and 14 days of receipt of your order for customers outside the UK.
When you return a product to us:
INSTRUCTIONS ON HOW TO RETURN YOUR ITEM
If it is over 7 working days since you returned your order to us and your status hasn't been updated then please contact us via email at email@example.com. quoting your order number, together with the return tracking number or a copy of your certificate of posting.
We can only refund the credit/debit card or PayPal account originally used for payment.
We can offer like for like exchanges so if you would like to exchange your purchase for an alternative size or colour of the same style you can do this by emailing Customer Services on firstname.lastname@example.org or calling 020 7380 8340 (Mon - Fri between 9am - 5.30pm) and completing the Returns Form stating your chosen replacement size or colour. Then simply send your order back via Collect+ and there will be no additional costs for you. We fulfil exchanges where we can but if we have no stock available in your chosen size or colour, you will be notified by email and a refund will be issued.
Your UK statutory rights are not affected by our returns policy.