Returns

We hope you love your Rocket Dog shoes!

But we know that it's sometimes necessary to return an item so we will make it as easy as possible. 

 

All items must be unworn and in the original packaging. We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!

Refunds will normally take 7-10 days from receipt of returned goods.

Unless faulty, this should be within 30 days of receiving your order.  This doesn't affect your statutory rights.

Only product purchased through the Rocket Dog website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions.

 

HOW TO RETURN


Returns are via Collect+.

A returns label is included in the parcel. Simply fill out the form, attach address label to the package ensuring it is securely wrapped and drop it off at one of over 7,000 collect+ collection points.

For more details and to find your local drop off location please visit the Collect+ website here

 

RETURN COSTS


FREE returns on UK orders over value of £25. 

If your original order value (excluding P+P) was up to £24.99 and you return your item using the Collect+ service, you will have the return charges of UK £3.50 deducted from your refund. This does not apply to items returned due to a fault or because you have received the incorrect item.

Customers outside the UK and in the Channel Islands are responsible for their own return shipping costs. 

 

RETURNS FAQ


Can I return my purchase?

Of course. In the UK returns are free on orders over £25 via Collect+. A returns label is included in the parcel. Only cost of product will be refunded, not initial shipping cost. Non UK customers in zones 1-5 are responsible for their own return shipping costs.

Can I exchange my item?

We do not offer exchanges. If you wish to change an item, simply return it to us for a refund then place a new order on our website.

Where can I drop off my return?

Find your local Collect+ drop off point here

Have you received my return?

Returns normally take from 2-5 days to reach us and can be tracked on the collect plus website using the reference on your receipt. 

Where is my refund?

Refunds will normally take 7-10 days from receipt of returned goods

I can't find my returns label?

A new returns label can be printed from the Collect+ website. Remember to include details of your purchase, including order number so we can process your return. 

I bought a Rocket Dog product from another retailer, can I return it?

Only product purchased through the Rocket Dog website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions.