Jazzin All Black High Top Trainers

We aim to provide a smooth and reliable delivery service. Below is an overview of our delivery options.

Delivery Options

Important Information

• Next Working Day Delivery: Orders placed after 5pm on Friday, or over the weekend, will be delivered on Tuesday.
• Working Days: Monday to Friday (excluding UK Bank Holidays).
• Next Working Day Delivery Exclusions: Unfortunately, this service is not available for the following postcodes:

Regional and International Delivery

• Channel Islands, Isle of Man, and Isles of Scilly: £5.99 (3–5 working days).
• Europe: We currently do not deliver to European countries.
• BFPO and PO Boxes: Delivery is not available to BFPO addresses or PO Boxes.

Frequently Asked Questions

Can I track my order?

Yes. A tracking number will be emailed to you when your order is dispatched.

What time will my order arrive?

Deliveries are made between 08:00 and 20:00.

Will I need to sign for my delivery?

Yes. All orders delivered to the UK and Ireland require a signature. Please ensure someone is available at the delivery address.

What happens if I miss my delivery?

If you’re unavailable, the courier may:

• Leave your parcel with a neighbour.
• Place it in a safe location.
• Return it to the depot and leave a card with further instructions.

Are there exclusions for Next Working Day delivery?

Yes. Next Working Day delivery is unavailable for the following postcode areas:

• Scotland: AB, DD, FK17–21, HS, IV, KA, KW, KY10, KY14–16, PA, PH, ZE
• Northern Ireland: BT
• Channel Islands: GY, JE
• Isle of Man: IM
• Scilly Isles: TR21–25
• Other areas: DG5–9, DG10–16, ML10–12, PO30–41, TD

Returns Policy Overview

• FREE Returns for UK Orders: If you'd like to use our free Yodel returns service, complete the form at yodel.co.uk/returns/rocketdog. Yodel will email you a label to print at home.
• No printer? You can use our Royal Mail returns service instead for £1.99 via our returns portal.
• If neither option works for you: Please contact our Customer Service team who will help find the best solution.
• Exclusions: Customers in the Channel Islands, Isle of Man, Isles of Scilly, and outside the UK must cover the cost of return postage.
• Exchanges: We do not offer exchanges. Please return the item for a refund and place a new order on our website.
• Full Returns Information: For details, please visit our Refund Policy.

Additional Notes

• Billing and Delivery Addresses: You can deliver to an address different from your billing address.
• Dispatch Notifications: You will receive a confirmation email once your order has been dispatched. If you do not receive it within two working days, please contact our Customer Services team.