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UK

FREE returns on all UK orders

Orders placed after 3pm Friday, all day Saturday and Sunday will be delivered Tuesday.

Unfortunately, Next day delivery is not available to Northern Ireland addresses.
Sorry, but free UK delivery & returns do not apply to Channel & Scilly Islands.

CHANNEL ISLANDS, ISLE OF MAN, SCILLY ISLES

Delivery £5.99, 3-5 working days

EUROPE

Unfortunately, at the moment, we are unable to deliver to any countries in Europe.

DELIVERY FAQ

Can I track my order?

Yes. A tracking number will be emailed to you when your order is dispatched.

What time do you deliver?

Delivery between 08:00 - 18:00

Do I need to sign for my delivery?

All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.

What happens if I am away when my order is delivered?

If you are out at the time of delivery, your order may be left with a neighbour, hidden in a safe place or taken back to the corresponding depot. A card will be left at the delivery address to let you know.

Has my order been dispatched?

When your order has been dispatched, we will send a confirmation email. If this has not been received within two working days, don't hesitate to contact Customer Services.

Are there any exclusions to next-day delivery?

Next day excludes Northern Ireland and postcodes starting HS, IV, KW, ZE, IM, IOM, AB21-AB99, PA20-PA80 and PH4-PH50

Can I return my purchase?

Of course. In the UK, returns are free on orders over £60 via Yodel. A returns label is included in the parcel. Only the cost of the product will be refunded, not the initial shipping cost. Non-UK customers in zones 1-5 are responsible for their return shipping costs.

Can I exchange my item?

Sorry, but we do not offer exchanges. If you wish to change an item, return it to us for a refund and place a new order on our website.

Can I ship to a different address than the billing address?

Yes, you can.

Do you ship to BFPO Addresses?

Sorry, but we are unable to deliver to BFPO addresses.

Do you ship to PO Box Addresses

Sorry, but we do not deliver to PO Boxes.

Will I pay customs and duty on my order?

Non-EU destinations may be liable for additional customs and duty charges. Any customs charges, taxes or duty fees incurred are the customer's responsibility and cannot be reclaimed from Maxguard Ltd.

What is a working day?

Working days are Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. 

RETURNS

FREE returns on UK orders.

Returns are via Yodel. A returns label is included in the parcel.

Channel Islands, Isle of Man and the Isles of Scilly and customers outside the UK are responsible for their return shipping costs.

Full returns details, including FAQs, can be found here.

 Need to get in touch?
Email: customerservice@rocketdog.uk

Telephone: 0207 380 8340

Customer Service hours are 9am-5pm Monday-Friday.

You may want to check our FAQ's here.