CUSTOMER SERVICE: (FAQ) FREQUENTLY ASKED QUESTIONS
How can I contact Customer Services?
You can email firstname.lastname@example.org or call 0333 400 0460. If you are calling from outside the UK, please dial 0333 400 0460.
Where do you deliver?
We delivery to all of Europe. See our delivery and returns page for more information
What do you charge for postage?
See our delivery and returns page for more information
How can I pay?
You can use Visa or Mastercard Credit Cards, Visa Debit cards or Paypal. We do not accept cheques.
Where do I find my payment card Verification Value (CVV)?
The Card Verification Value is the last three digits on the signature strip on the reverse of the card.
When will you take payment?
Payment will be taken on placement of your order.
Can I use Discount Codes online?
We will occasionally issue online discount codes via our email newsletter, social media or other affiliated outlets. These can be used on the website by entering the code in the promotional code box on your basket before pressing the 'Proceed to Checkout' button.
Why is my size not available?
All Rocket Dog styles range from sizes UK 3 to UK 8. If you cannot select the particular size that you are looking for in a style, it may have sold out. Please contact customer services and they will check if more will be available soon.
Why is my basket empty?
Sometimes we have to occasionally empty abandoned baskets and return the items to stock.
Why have some products disappeared from my basket?
We have limited numbers of some styles and so when the product is out of stock it will no longer be in your basket for purchase. I haven't received an order confirmation email An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact Customer Services.
Where's my order?
You can track your order online. Please refer to your dispatch confirmation for the tracking number and follow the instructions on our Delivery Info page. If you wish to amend your order, email us on email@example.com.